If I back the project, when will I receive my coffee table books?
All digital rewards will be delivered by June 15, 2018. All physical rewards, including the coffee table book and Create Every Day stickers will be shipped by August 1, 2018.
Last updated: April 15, 2018 19:47
Why isn't there a reward tier with just one coffee table book?
You’ve caught us in our grand plan to spread the word far and wide about these amazing creators and every creator around the world they represent!
We designed the book to be shared, which is why each reward tier that includes a physical book comes with at least two. We want you to have the chance to share with a friend – whether a current or future creator, we hope it will inspire you and them.
Last updated: April 15, 2018 19:47
What is Craft + Commerce? (The $1,000 tier reward)
Craft + Commerce is an annual conference for professional creators, hosted by the ConvertKit team in Boise, Idaho. Casey Neistat, Oneika Raymond, Pat Flynn, and many others will be speaking on the main stage this year.
Think of Craft + Commerce as the premiere event for professional creators to come together and share the nitty gritty details of how you’ve succeeded (and failed) in your business so far. You can learn more here: https://conference.convertkit.com
All backers who pledge at the $1,000 tier will receive a ticket to Craft + Commerce 2018 in addition to the other rewards.
Last updated: April 15, 2018 19:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.